The following Store Policies are a part of Naturally Well’s Terms and Conditions and Privacy Policies, and have to be addressed for complete information on purchasing our products through this website.
Even though Naturally Well’s website contains information about health, diet and supplements, it’s paramount that you don’t take this information as actual health advice. Proper health advice is something only a healthcare professional can provide you with. The information on health, diet and supplements you can find on this website are not a substitute for professional medical advice. If you have any questions or concerns about your health or medical condition, please always seek professional medical advice.
The general information and content on this website are provided “AS IS” without any representations or warranties of any kind, express or implied. Naturally Well or the “Company” makes no representations or warranties whatsoever in relation to the health information on this website.
If you’re worried about your health or certain medical condition, you should never neglect or delay the need to ask for professional medical advice and/or treatment. You should also never discontinue your treatment prescribed by a healthcare professional without consulting them first. Regardless of what kind of helpful information in regards to health, diet and supplements you find on the Company’s website or hear from the Company’s representative, you should never mistake that information for a professional medical advice, diagnosis or treatment. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure or prevent any disease.
Neither the Company nor its representatives are providing any medical advice, and none should be inferred, from any ideas, suggestions, testimonials or other information set forth on this website or in other Company materials or provided over the phone or in email correspondence. All of the information on this website, whether historical in nature or forward-looking, speaks only as of the date the information is posted on this site, and Naturally Well does not undertake any obligation to update such information after it is posted or to remove such information from this site if it is not or no longer accurate or complete.
PRODUCT AVAILABILITY; PRICES; ORDERS:
All website purchases depend on product availability. Naturally Well has the right to limit or cancel the amount of product/product itself offered on our website as well as the right to limit or cancel the product purchase to any person, household or jurisdiction. Also, prices at Naturally Well are subject to change. All prices are displayed on our website in US dollars unless differently stated, shipping excluded. We do not charge, and you are solely responsible, for taxes and duties of any sort. If we are under impression that the made order is false or fraudulent, we will notify the relevant authorities. Also, Naturally Well can refuse orders if need be.
Customers who want to purchase our products online, through our website, can do so by using different payment methods such as Visa, Mastercard and 70+ cryptocurrencies. In case of unsuccessfully settled payment, Naturally Well has the right to cancel your order. Customers can expect their orders shipped only after the payment is successfully settled. Depending on your geographical location and payment method, you may be required to pay additional fees such as a processing fee, foreign exchange/translation fee, etc. and Naturally Well is not responsible for these fees. Naturally Well is not responsible for any charges, errors or losses that may result from any payment method used by you for the purchase of our products.
CREDIT CARD PROCESSING:
You can expect a completely standard credit card processing system that runs through an international bank, which is something all American hemp companies have in common. However, this is expected to change with the passage of the Industrial Hemp Banking Act of 2018.
On very rare occasions, it is possible for your bank to charge a small international transaction fee, and even flag your transaction as suspicious. In case your credit card gets declined, we suggest that you ask the bank/credit card company directly about the issue so that they can clear the transaction and you can place a new order.
Naturally Well coupon codes cannot be combined with other coupon codes, or any other promotional or wholesale discount.
Once the payment is settled and your order received, you may expect the goods you ordered to be shipped within the course of 1-2 business days. In case we are aware of the shipping delay in regards to our own shipping availability, we will do our best to put a notification about this on our website. We ship through US Postal Service, and packages can be tracked through their website.
Customers can expect delivery within 2-3 business days. Also, it’s important to mention that Naturally Well orders require a signature upon delivery when the order values $250+. Our website cannot process any requests for overnight shipping or courier service but if you have a need for these it’s best to make your order via phone, as we can accommodate your request in this case.
Unless otherwise expressly agreed in writing, TIME IS NOT OF THE ESSENCE, and any delivery date requested or provided is an estimate only. Naturally Well is not responsible for delays or for non-performance resulting from causes beyond its reasonable control, including acts of any government or acts of God.
All international sales are subject to all applicable US and foreign export controls, and by placing an order through this website, you affirm that you will comply with all applicable export controls and regulations. You will be the importer or exporter of record and are responsible for all required licenses, permits, and authorizations. Customs and import duties, which vary from country to country, may apply to international sales and are the responsibility of the recipient of your order.
In case the order gets lost during the transit, which is something that occurs rarely, Naturally Well won’t be responsible for the loss if the tracking information shows that the parcel was “delivered”. This means that the US Postal Service or the courier successfully delivered the package to the specified address. If it happens that you haven’t got your package even though the tracking information says that it’s delivered, we advise you to talk to your housemates, family members and even neighbors that may have picked up the parcel in your stead and forgot to inform you. This situation is pretty common.
PACKAGE SENT TO WRONG ADDRESS:
When the order gets delivered to the wrong address, but the customer who made the order entered that address on our website, the customer is solely responsible for the order’s re-shipping cost. If the order gets returned to Naturally Well, we will then re-ship it back to you. Therefore, we strongly recommend that our customers recheck the address information they leave for the order shipping, as making a mistake, in this case, can cause serious delays in the delivery.
If you plan to order by phone, we will read the address as well as other relevant information you provided back to you aloud so that you can check whether everything is accurate.
PRODUCT DEFECTS & DAMAGED PACKAGES:
Once the tracking information says that the parcel is delivered, you have 3 days to contact us in order to report any type of defect with the product or the package. After the post-delivery three days are up, Naturally Well assumes that everything was in the perfect order with your package.
In case you feel the need to return the goods you ordered from Naturally Well, you have 30 days from the date of purchase to start the process. Please contact us at this phone number [___] or the following email address [__] in order to get a representative from our Customer Care to assist you.
It’s important to mention that you do not qualify for a return based on your taste only. Also, returns/exchanges are limited to ONE per customer. In order to qualify for the refund, you purchase has to be less than $110. We typically process approved return/refund requests within 1-2 business days.